Find answers about Cloude Cat, care and what to expect before launch.
Product & launch
Can I order Cloude Cat now?
Cloude Cat is launching soon and is not available to order yet.
Does the product photo show a pair?
No. The original photo shows two views of one Cloude Cat: a white sleeping-cat shape with a blush-pink base. It is a personal massager for adults aged 18 and over.
Shipping
Where will nilo ship?
Shipping destinations and charges will be confirmed before ordering opens. Please check our shipping and returns page for the current information.
How long will delivery take?
Processing time and estimated delivery time will be shared before ordering opens.
Returns
What are the return conditions?
Return eligibility, time limits and instructions will be provided before ordering opens.
Who can I contact with a return question?
Use the contact page to ask nilo a question. Include the product name and, if applicable, your order number.
Use & care
How should I clean, charge and store Cloude Cat?
Follow the instructions supplied with your product. Our care guide offers general reminders; product-specific instructions take priority.
Can I use it in water?
Do not assume the product is waterproof. Check the instructions for your product, and ask nilo if you need clarification before using it in water.
Orders & contact
How do I ask nilo a question?
Use our contact page and describe what you would like to know. For a product question, include the product name.
What should I include with an order question?
Include your order number, if you have one, and explain the question or issue. Cloude Cat is not available to order yet.